Website Globe 24-7
The Company
Globe 24-7 in partnership with a key mining client, are working together to source an experienced and qualified Regional Director -Shared Services Center – Africa for their team in Johannesburg, South Africa.
Responsibilities
Transition Management
• Lead end-to-end transition of finance operations from local teams to the SSC provider.
• Own the transition plan, including timelines, risk mitigation, and change management.
• Coordinate with cross-functional teams to ensure business continuity and alignment.
Regional Process Oversight
• Ensure SSC processes meet local requirements.
• Monitor and enforce SSC compliance with regional SLAs and service expectations.
SSC Governance and Performance
Act as the main point of contact for SSC operations in the region.
• Establish governance frameworks to oversee daily SSC activities.
• Set, monitor, and manage KPIs and SLA performance; resolve gaps and escalate as needed.
• Lead recurring business reviews with SSC providers to evaluate service quality, compliance, and improvement areas.
Risk and Escalation Management
Address escalated compliance or operational issues from SSC vendors promptly.
• Implement formal escalation processes with clear communication to regional and site-level stakeholders.
• Use regional knowledge to identify and mitigate operational risks.
Continuous Improvement
• Drive initiatives to improve SSC efficiency, incorporating automation and feedback.
• Champion process enhancements tailored to regional needs.
• Foster a culture of innovation, ownership, and service excellence.
Qualifications
• 10+ years in shared services or finance operations.
• 5+ years managing SSC providers and outsourcing transitions.
• 5+ years in the mining industry or a related field in a finance leadership role.
• Relevant Risk management experience
The Rewards
The position offers a competitive remuneration package.
Contact Us
Please apply directly by submitting your resume, preferably as a Microsoft Word document.
